Shipping & returns

All orders ship within 3–5 business days after an order is placed.

Please confirm all of the shipping information is correct before submitting your order. Once shipment has been processed, we cannot edit any shipping information.

Any returned shipments due to incorrect shipping address will require the purchaser to pay for the shipment to be reshipped.

Due to the nature of our products, we do not take returns. By submitting your order, you agree to these terms and conditions.

We strive to keep our customers happy. Please follow the instructions of our satisfaction policy and we will assist you in the best way possible.

If you ever have a problem with our products, please contact us via email at scentsbylatresse@gmail.com or call (305) 791-4703 within 5 days of receiving your order. Please include clear details and photos of the problem.

Our customers are very important to us, and it is our mission to keep our customers satisfied. Each matter will be addressed on a case-by-case basis with the best possible resolution.